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Shipping policy

Order Processing & Shipping Timeline
  • Order Types & Creation Lead Times: There are 3 order types; and the listed creation lead times and shipping times may vary. See the listing for creation lead time estimates at the time of purchase.
    • READY TO SHIP -  shipped out within 3 business days (unless stated otherwise)
    • MADE TO ORDER - shipped out after 2-4 weeks creation time (unless stated otherwise)
    • PRE-ORDER - shipped out after 6-9 weeks creation time (unless stated otherwise)
  • Shipping Costs & Delivery Time Estimates - Based on your order and selections at checkout. Choose either flat rate shipping options, or rates calculated dynamically by the carrier at checkout based on the destination, package weight, and chosen courier.
  • Tracking Details -  Will be sent out via email for all orders as soon as the shipping label is created.
  • Shipping Insurance: Silk props are shipped with insurance. If your prop arrives damaged due to improper shipment handling or if there is an issue with your order, contact me within 5 days of delivery by emailing info@chromaticflow.com. Insurance does not cover packages stolen after being marked as “delivered”.
  • Urgent Orders - For urgent timelines, selecting a Priority or Express Shipping  option at checkout is recommended. READY TO SHIP orders are the most expedited option. If sold out and you need an item in a hurry, please reach out to me via info@chromaticflow.com and I'll see what I can do!


Domestic Shipping (USA)
  • Shipping Rates: Flat rate standard or expedited shipping options are available for domestic orders. The carrier will be determined when the order ships and tracking information will be sent automatically via email.
  • Shipping Insurance: Props are shipped with insurance. If your props arrive damaged due to improper shipment handling or if there is an issue with your order, contact me within 5 days of delivery by emailing info@chromaticflow.com. Insurance does not cover packages that are stolen after being marked as “delivered”.

International Shipping
Shipping to over 100 countries worldwide is available. During checkout, select your country from the drop-down menu to see available shipping options. Please include your phone number with your shipping address. 

International shipping terms vary depending on the destination region:
  • Australia & New Zealand: Delivered at Place (DAP) - Orders shipped to Australia and New Zealand are sent on a Delivered at Place (DAP) basis, also known as Delivered Duty Unpaid (DDU).
    • What this means: You are responsible for all import duties, customs fees, and local taxes (such as GST) assessed by Australian or New Zealand customs authorities.
    • Payment: These charges are not calculated or collected at our checkout. If applicable, your local customs office or carrier (e.g., Australia Post, NZ Post, DHL) will contact you directly to collect these fees before releasing your parcel.
    • Refused Shipments: If you refuse to pay duties/taxes and the package is returned to us, any return shipping fees or non-refundable handling costs incurred will be deducted from your refund.

  • Rest of the World: Delivered Duty Paid (DDP) - Orders shipped to all other international destinations outside of Australia and New Zealand are sent on a Delivered Duty Paid (DDP) basis.
    • Rates & Delivery Times: The carrier dynamically calculates international shipping costs and delivery time estimates at checkout based on the destination, package weight, and chosen courier.
    • Customs, Duties & Taxes - DDP: We ship internationally using Shopify Managed Markets, which acts as our merchant of record and calculates and collects duty amounts at checkout for most locations.
    • Delivered Duty Paid (DDP): All applicable import taxes, consumption taxes (VAT/GST), and customs duties are calculated and guaranteed at checkout.
    • No Hidden Fees: Because your total is fully inclusive of duties and taxes at checkout, your package will clear customs smoothly with no extra or surprise fees due upon delivery.
    • Supported International Carriers: Depending on your destination and choice at checkout, DDP orders ship via DDP-supported services such as DHL Express Worldwide.

Carrier Returned Orders (Any Reason)
  • If an order is returned to the shop by the carrier for any reason (such as unpaid import duties etc...), a new shipping label must be purchased by the customer to resend it.
  • If a new label is not purchased, a 50% refund (minus shipping costs) will be issued.