Shipping policy

Order Processing & Shipping Timeline

Order Types & Creation Lead Times: There are 3 order types; and the listed creation lead times and shipping times may vary. See the listing for creation lead time estimates at the time of purchase.

READY TO SHIP - shipped out within 3 business days (unless stated otherwise)
MADE TO ORDER - shipped out after 2-4 weeks creation time (unless stated otherwise)
PRE-ORDER - shipped out after 6-9 weeks creation time (unless stated otherwise)

Shipping Costs & Delivery Time Estimates - Based on your order and selections at checkout. Choose either flat rate shipping options, or rates calculated dynamically by the carrier at checkout based on the destination, package weight, and chosen courier.
Tracking Details - Will be sent out via email for all orders as soon as the shipping label is created.
Urgent Orders - For urgent timelines, selecting a Priority or Express Shipping option at checkout is recommended. READY TO SHIP orders are the most expedited option. If sold out and you need an item in a hurry, please reach out to me via info@chromaticflow.com and I'll see what I can do!

Domestic Shipping (USA)

Shipping Rates: Flat rate standard or expedited shipping options are available for domestic orders. The carrier will be determined when the order ships and tracking information will be sent automatically via email.
Shipping Insurance: Silk fan sets are shipped with insurance. If your fans arrive damaged due to improper shipment handling or if there is an issue with your order, contact me within 5 days of delivery by emailing info@chromaticflow.com. Insurance does not cover packages that are stolen after being marked as “delivered”.

International Shipping
Shipping to over 100 countries worldwide is available. During checkout, select your country from the drop-down menu to see available shipping options. Please include your phone number with your shipping address for customs forms.

Rates & Delivery Times: The carrier dynamically calculates international shipping costs and delivery time estimates at checkout based on the destination, package weight, and chosen courier.
Customs, Duties & Taxes: International orders may be subject to local customs duties, import taxes, or brokerage fees that vary by country and package value. These charges are the sole responsibility of the customer and we cannot predict them.
Order Tracking: All international orders ship with tracking. You will receive a confirmation email with a tracking link as soon as your order leaves.
Shipping Insurance: Silk fan sets are shipped with insurance. If your fans arrive damaged due to improper shipment handling or if there is an issue with your order, contact me within 5 days of delivery by emailing info@chromaticflow.com. Insurance does not cover packages that are stolen after being marked as “delivered”.

Carrier Returned Orders (Any Reason)

If an order is returned to the shop by the carrier for any reason (such as unpaid import duties etc...), a new shipping label must be purchased by the customer to resend it.
If a new label is not purchased, a 50% refund (minus shipping costs) will be issued.